Returns & Exchanges

Last Updated: [10/01/2025]

At ERICA VAZQUEZ LLC, we take pride in crafting high-quality American flags and patriotic products. Your satisfaction is our priority. Please review our policy below to ensure a smooth experience.

1. Return Eligibility

You may request a return within 30 days of delivery if:

• The item is unused, undamaged, and in original packaging (e.g., flags must be free of folds/creases from display).

• The product is defective, damaged during shipping, or incorrect (wrong size/design).

• Non-returnable items: Custom-made flags (personalized designs), digital downloads, and clearance/final-sale items.

2. Refund Process

• Step 1: Contact us at hi@ericavazquez.online with your order number, reason for return, and photos (if applicable).

• Step 2: We’ll provide a return address and instructions within 48 hours.

• Step 3: Once received and inspected, refunds will be issued to your original payment method within 3–7 business days.

3. Non-Refundable Situations

We cannot accept returns or issue refunds for:

• Items altered, used, or improperly stored (e.g., flags faded due to prolonged sun exposure).

• Returns initiated after 30 days of delivery.

• Shipping costs (unless we sent a defective/wrong item).

• Products damaged by mishandling (e.g., torn during installation).

4. Special Notes for Flag Products

• Sizing & Material Claims: Ensure you verify dimensions/material descriptions before ordering.

• Flag Etiquette: Returns may be denied if flags show signs of disrespect (e.g., intentional damage).

5. Contact Us

Questions? Reach out to our dedicated support team:

• 📧 Email: hi@ericavazquez.online

• 📞 Phone: +1 567-354-4721

• 📍 Returns Address: 1 Beecher LN, Ossining, NY 10562 (Note: Do not ship returns without prior approval)